Tech Direct Club Membership Agreement
THE TECH DIRECT CLUB
Welcome to the Tech Direct Club! This program is designed to give you peace of mind and protection against high repair bills. While this isn’t an insurance policy, warranty, or traditional service contract, it is a membership that unlocks exclusive access to free repair labor on a month-to-month basis. As a Club Member, you enjoy $0.00 labor costs for your qualifying appliances. When you need us, simply schedule your service through Xigent, and we’ll be there. Please note that while we cover the expertise and labor, you remain responsible for purchasing the actual parts and paying for the shipping costs, separate from the repairs (we don’t finance or reimburse parts). This is a private membership administered exclusively by us, and availability is limited—we’re glad you’re here!
ABOUT US
Since February 2020, Xigent Appliance Repair has been proudly serving over 25,000 households across Oregon and Washington. We are a team of seasoned veterans who bring decades of hands-on experience and top-tier technology to every job. As an Oregon-based corporation and General Contractor, we are committed to keeping your home running smoothly. We are thrilled to invite you to join us.
DEFINITIONS
To help you get the most out of your membership, we have outlined a few key words and phrases used throughout this agreement. These definitions are important for your understanding of exactly what is covered and the standards we use to determine if an appliance can be repaired.
Member: That’s you! The customer enrolling in the Tech Direct Club.
Membership Period: A month-to-month, 30-day term starting from the date your enrollment is processed.
Qualifying Appliance: A residential appliance located at your registered address that we have approved under the program.
Standard Diagnostic Fee (i.e., “Estimation Fee”): The fixed fee required for a technician to travel to your home and identify a reported issue/failure. This fee is paid by all customers (Members and Non-Members) for every service incident where a repair diagnosis is requested.
Repair Labor: The professional labor required to fix the appliance once the issue has been diagnosed.
Standard Pricing: Our standard flat rate per repair.
Member Pricing: $0.00 (FREE).
PREVENTATIVE MAINTENANCE CHECK
A comprehensive health check of an appliance (e.g., checking sensors, seals, testing temperatures, etc.).
Standard Pricing: Our standard fee per appliance (charged for any unit checked, including the unit being repaired).
Member Pricing: $0.00 (FREE) as an add-on to a repair visit.
LIMITATION: This free benefit is available only when we are already at your home to diagnose a repair. If you schedule a visit solely for maintenance checks, standard trip and maintenance fees will apply.
SERVICEABLE CONDITION
The status of an appliance that Xigent determines is eligible for repair. A unit is in “Serviceable Condition” only if: Replacement parts are available through our standard supply chain; and the appliance has not reached the end of its useful life due to age, rust, corrosion, or pre-existing damage. Note: Determining whether an appliance is in “Serviceable Condition” is at the sole discretion of Xigent Appliance Repair.
ELIGIBILITY
We are happy to open the Tech Direct Club to all customers who own qualifying residential appliances. The membership is designed specifically for residential households. To ensure fair usage of the program, eligibility is defined as follows:
Owner-Occupied Homes: The standard membership covers single-family homes, townhomes, or condos where the owner resides as the primary occupant.
Investment & Rental Properties: We welcome landlords! If you own a residential property that is tenant-occupied on a long-term lease (6 months or longer), you may enroll the property for an additional monthly fee per residence.
One Membership Per Address: Eligibility is tied to the specific "street address" of the home. Properties with multiple units (such as a duplex or ADU with separate mailing addresses) require a separate membership for each unit.
Commercial & Short-Term Exclusions: This program does not cover properties used for commercial business or short-term lodging. Specifically, the following are not eligible: Short-term vacation rentals (e.g., Airbnb, VRBO, Vacasa). Commercial facilities (e.g., restaurants, offices, salons). Property Management groups enrolling bulk units (unless approved in writing). HOA Exclusions: Appliances that are the property of, or maintained by, a Homeowners' Association (HOA) or Condominium Association (e.g., clubhouse appliances) are not eligible.
Rented or Leased Appliances: Appliances that are currently under a third-party rental, lease-to-own, or rent-to-own contract (e.g., appliances not fully owned by the homeowner or landlord) are not eligible.
PROGRAM LIMITATIONS & EXCLUSIONS
To ensure the sustainability of the Tech Direct Club and keep our labor benefit free, we must set clear boundaries on what we cover. This section outlines the specific situations, appliance types, and brands where the free labor benefit does not apply.
SERVICEABLE CONDITION & PRACTICAL LIMITS
Our goal is to fix appliances that still have life in them, not to attempt repairs on machines that should be retired. Company Discretion: The free labor benefit applies only to appliances that are in a Serviceable Condition (as defined in Section 3, “Definitions”). Beyond Economic Repair: If we determine that an appliance is not worth repairing—whether due to obsolete parts, excessive age, or if the repair cost approaches the cost of replacement, or some other reason—we will decline the repair. In this scenario, we will happily provide a referral or replacement recommendation to help you move forward.
EXCLUDED COSTS & DAMAGES
Remember, this membership covers labor services only. We cannot provide coverage or reimbursement for:
Parts & Shipping: Any replacement parts or shipping fees required to complete a repair.
Food Loss: Any food spoilage or property loss resulting from an appliance failure.
Environmental Damage: Issues caused by chemical/mineral buildup, corrosion, rust, mold, pets/vermin, or external environmental conditions.
Disposal: The removal or disposal of old appliances or parts.
EXISTING WARRANTIES (Limited)
Appliances currently covered by a manufacturer’s warranty or a third-party extended warranty are typically excluded from this membership. However, because some third-party policies act as supplemental coverage (enhancing rather than conflicting with our service), we reserve the right to review these policies on a case-by-case basis. Xigent retains the sole discretion to review, accept, or reject coverage for any appliance carrying an existing warranty.
EXCLUDED APPLIANCE TYPES
The following specific items and components are not eligible for service under this program: Refrigeration Units: Refrigerators, freezers, wine coolers, and ice machines. Portable Units: Countertop microwaves, portable dishwashers, or mini washing machines. Specialized Components: Repairs limited to non-functional cosmetic parts (like interior linings, door glass, or shelving) or specialized accessories (like rotisserie assemblies).
BRANDS NOT SERVICED
While we service most major brands, we are currently unable to service the following manufacturer brands under this program:
American, Ancona, Asko, Avanti, Beko, Bertazzoni, Blomberg/Beko, Bluestar, Caloric, Cavaliere, Ciarra, Cosmo, Dacor, Danby, DCS, Delonghi, Dynasty, EcoTouch, Elica, Estate, Faber, Fisher, Fisher & Paykel, FiveStar, Flotera, Franklin, Gaggenau, Haier, Heartland, HiSense, ILVE, Insinkerator, Marvel, Meili, Midea, Miele, Mora, Norge, Philco, Scotsman, Siemens, Sub-Zero, Summit, Thermador, True, U-Line, Venmar, Verona, Viking, Wascomat, Winflo, Wolf, Z-Line, Zephyr.
MAKING SERVICE CALLS
Your membership benefits begin the moment your enrollment is processed. When you need help, here is how to reach us and what to expect regarding scheduling.
How to Reach Us:
Call Us: 971-342-9001
Email Us: member@xigentrepair.com
Identify Yourself: Please let our dispatch team know you are a Tech Direct Club Member so we can verify your account and apply your free labor benefit immediately.
Scheduling Expectations. We pride ourselves on being responsive, but we are also a high-demand service provider. To keep this program affordable and efficient, we do not offer "on-demand" or "emergency" dispatching. Here is our commitment to you: Communication: We strive to answer all calls and emails within one business day. You will never be ignored. Routing Efficiency: Our technicians are routed geographically to maximize the number of families we can help in a day. We will offer you the next available appointment window for your specific neighborhood. Timeline: While we always aim for the earliest possible slot, standard booking lead times generally range from 48 to 96 hours, depending on seasonal demand and your location. Business Hours: All service calls are performed during standard business hours. We do not offer nights, weekends, or holiday service.
Emergency Disclaimer. Xigent Appliance Repair is not a first-responder service. For your safety, please follow the guidelines below before calling us. Please note that this list is provided for illustration only and is not an exhaustive list of all potential emergency situations: Fire or Smoke: If an appliance is smoking or on fire, call 911 immediately. Do not wait for a technician. Gas Smells: If you smell gas, leave the home immediately and call your utility provider. Electrical Hazards: If an appliance is sparking, buzzing loudly, or shocking you, turn off the electricity at your home’s main circuit breaker panel immediately. Active Leaks: If water is actively leaking, shut off the water main or the supply valve to the appliance immediately. We can fix the machine, but we cannot stop a flood in progress.
DAMAGE WAIVER & PRE-EXISTING CONDITIONS
We treat your home with the utmost care and respect. However, appliance repair involves moving heavy machinery and working with existing plumbing and electrical systems that may be aged or degraded.
INHERENT RISKS
By enrolling, you acknowledge the inherent risks involved in appliance repair, including: Moving Appliances: The risk of scratches or indentations to flooring, cabinetry, or counters when heavy appliances are moved for service. Mechanical Systems: The risk that older plumbing connections, water valves, or electrical wires may fail or leak when disturbed due to age, corrosion, or pre-existing brittleness.
LIMITATION OF LIABILITY
While we take every precaution, Xigent Appliance Repair is not liable for damage resulting from these inherent risks or for any pre-existing conditions discovered during the repair process.
Our Responsibility. This waiver applies only to the unavoidable risks of the trade. It does not release us from responsibility if damage is caused by our own negligence or misconduct. If we mess up, we fix it—we stand by our work.
Limited-Service Guarantee At Xigent Appliance Repair, we don’t just fix appliances; we stand behind the quality of our work. We understand that inviting a technician into your home requires trust, and we want you to feel completely confident in the durability of our repairs. While no company can guarantee that a mechanical machine will never break again, we explicitly guarantee the quality of the parts we install and the craftsmanship of the specific repair we perform.
Parts Warranty & Sourcing. We are committed to using high-quality components, prioritizing Original Equipment Manufacturer (OEM) parts whenever available. Manufacturer Coverage: Every part we install is backed by its specific manufacturer’s warranty. This coverage typically ranges from 90 days to 1 year, depending on the brand and component type. Xigent’s 30-Day Promise: In addition to the manufacturer’s coverage, we provide our own 30-day guarantee against part failure. If a part we supplied fails within 30 days of installation, we will handle the replacement logistics and install the new part at no cost to you.
1-Year Labor & Workmanship Guarantee. We take pride in our expertise. To prove it, we provide a solid One-Year Workmanship Guarantee on the labor for the specific repair we performed. The "Rework" Benefit: If the exact same component fails or the same specific issue returns within 365 days due to a defect in our workmanship or the part we installed, we will return to fix it. Waived Fees: In a valid warranty rework scenario, you will not be charged a new Standard Diagnostic Fee. We will simply come out, verify the failure, and make it right.
Distinguishing “New Issues” vs. “Warranty Rework”. Appliances are complex machines with many moving parts. Sometimes, a similar symptom (like a "noisy dryer" or "warm refrigerator") can be caused by a completely different component than the one we previously fixed. The Diagnostic Process: If you experience a recurring symptom, we will return to inspect the unit. During the service, we will diagnose the issue: If it’s Us: If the failure is related to our previous work or part, the visit and repair are 100% free. If it’s New: If we determine that the new issue is unrelated to our prior work (e.g., we fixed the drain pump, but now the motor has failed), this will be treated as a new service incident. In this case, the Standard Diagnostic Fee will apply to cover the technician's time to diagnose the new failure, though your member benefit of $0.00 Repair Labor will still cover the installation of the new repair.
Scope of Guarantee & Exclusions. This guarantee is strictly limited to the specific work performed and parts installed on the invoice. It does not provide "bumper-to-bumper" coverage for the entire appliance. Specifically, this guarantee does not cover: Independent Failures: Components that fail independently of our repair (e.g., if we replace a belt, we are not responsible if the control board fails a month later). External Causes: Damage resulting from power surges, water supply issues, environmental conditions, or customer misuse/abuse. Consequential Damages: We are not liable for incidental or consequential damages resulting from an appliance failure, including but not limited to food spoilage, clothing damage, or flooring damage.
MEMBERSHIP FEE & PAYMENT TERMS
We believe in clear, transparent pricing with no hidden fees. This section outlines exactly what you pay to join and how we handle the costs associated with your repairs.
The Monthly Enrollment Fee. To activate your membership and unlock the Free Labor and Free Preventative Maintenance Check benefits, there is a recurring monthly fee.
Standard Household:
$10/month (Credit Card); or
$9/month (ACH / Bank Draft).
Investment/Non-Owner-Occupied: For properties where the owner does not reside on-site, an additional monthly surcharge applies.
Auto-Pay Consent & Recurring Billing (ORS 646A.295). By enrolling, you authorize Xigent to automatically charge your provided Credit Card or ACH/Bank Draft account the agreed-upon Membership Fee every 30 days. This is a recurring charge that will continue until you cancel. You will receive a retainable receipt for your records upon enrollment.
Parts & Shipping Policy. While your membership covers 100% of the professional labor, the physical costs of the repair remain your responsibility. Payment in Advance: Because we are providing our labor services at no cost, Xigent Appliance Repair requires that the cost of all necessary parts and associated shipping fees be paid in full before parts are ordered. No Financing: We do not finance parts or "bill later" for hardware costs. Work cannot be scheduled until the parts deposit is received.
CANCELLATION & REFUND POLICY
We are confident that you will find great value in the Tech Direct Club. To ensure you feel comfortable joining, we offer a generous, no-risk cancellation window.
Cancel Anytime & Click-to-Cancel. You are in complete control. You may cancel your month-to-month membership at any time with no cancellation fees. If you signed up online, you may cancel immediately by using the "Click-to-Cancel" button located in your online customer portal. You may also cancel by contacting our office directly.
Your 3-Day Right to Cancel. If you change your mind, you have the right to cancel this agreement within three (3) business days of your enrollment date for a full, no-questions-asked refund of your initial Membership Fee.
Our Right to Cancel (Termination for Cause). We reserve the right to cancel a membership immediately at any time for non-payment, fraud, abuse of the program, or threatening behavior toward our staff.
SCOPE OF RESPONSIBILITY
To keep the Tech Direct Club affordable and sustainable, we need to set fair boundaries on what we can cover. This section explains where our responsibility ends—and just as importantly, where it begins.
We Own Our Mistakes. We believe in accountability. If we cause damage to your home or appliance through our own negligence or a mistake in our workmanship, we will make it right. We do not attempt to limit our responsibility for damages that we directly cause.
Financial Limit on Program Disputes. For claims arising from this Agreement that are not related to negligence or property damage caused by us, you agree that Xigent’s total financial responsibility is limited to the total amount you have actually paid us for services rendered during the current Membership Period.
Secondary Costs. While we are responsible for our work, we cannot be held responsible for "ripple effects" or secondary indirect, incidental or consequential damages that occur when an appliance fails. This includes, but is not limited to: Property Loss: Food spoilage, medication spoilage, or loss of refrigerated/frozen items. Loss of Use: Costs associated with being without a working appliance (e.g., laundromat costs, dining out). Financial Loss: Loss of profits, rental income, or business interruption.
Delays Beyond Our Control. We will always do our best to get parts quickly, but we are not responsible for delays caused by factors outside our control, such as global supply chain shortages, manufacturing backorders, shipping delays, or severe weather conditions.
Arbitration, Dispute Resolution, Governing Law & Venue
We hope to never have a dispute, but if one arises from this Agreement that we cannot resolve directly, we agree to resolve it through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
What This Means. By joining the Tech Direct Club, we both waive the right to a trial by jury or to have a court resolve the dispute (except for small claims, as noted below). Arbitration is more informal than a lawsuit and uses a neutral arbitrator instead of a judge or jury.
Class Action Waiver. To the fullest extent permitted by applicable law, we agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You agree to bring claims against Xigent Appliance Repair only in your individual capacity, and not as a plaintiff or class member in any purported class action.
Logistics.
Location: The arbitration will take place in Linn County, Oregon, unless we both agree otherwise.
Small Claims Exception: Either of us may choose to file an eligible claim in Oregon small-claims court (specifically in Linn County) instead of arbitration.
Costs: Each of us will pay our own attorney fees and costs.
Enforcement: A judgment on the arbitration award may be entered in any court that has jurisdiction.
Governing Law. This Agreement is governed by the laws of the State of Oregon. Venue. For any legal disputes, the venue shall be exclusively in Linn County, Oregon, which is our home office location.
Our Complete Agreement This document constitutes the final, complete, and exclusive statement of the agreement between you (the Member) and Xigent Appliance Repair.
No Other Promises. This Agreement supersedes all prior or contemporaneous negotiations, representations, or agreements, whether written or oral. This means that you are not relying on any statement, promise, or warranty made by our technicians, staff, or materials that is not expressly written in this document.
Amendments in Writing. To ensure clarity for both parties, no oral statements are binding. Any modification, waiver, or amendment to this Agreement must be made in writing and signed by an authorized representative of Xigent Appliance Repair and you.
ATTACHMENTS & CONSUMER NOTICES
To ensure you are fully informed of your rights as a consumer under Oregon law, the following documents are attached to and hereby incorporated into this Agreement as Exhibits.
EXHIBITS
Exhibit A: Information Notice to Owner About Construction Liens (ORS 87.093)
Exhibit B: Consumer Protection Notice (ORS 701.330(1))
Exhibit C: Notice of Procedure Regarding Residential Construction (ORS 701.330)
Exhibit D: Notice of Buyers Right to Cancel (ORS 83.730)
Exhibit E: Please review the attached Appliance Selection & Pricing Table. It is part of this Agreement and details the appliance categories, fees, and repair values available to you.
ACCEPTANCE AND ACKNOWLEDGMENT
By signing below, you agree that you have read and fully understand this Tech Direct Club Membership Agreement, including all attached Exhibits (A through E). You confirm you’ve had enough time to review these terms and are happy to be bound by this Agreement as of today.
BUYER’S RIGHT TO CANCEL (ORS 83.730)
You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. (See Exhibit D).
Member Name (Print): ______________________________________________________
Signature: ________________________________________ Date: ___________________
EXHIBIT D
NOTICE OF BUYER’S RIGHT TO CANCEL (ORS 83.730)
(1) __________________________ (Date) You, the buyer, may cancel this agreement without any penalty, cancellation fee or other financial obligation by mailing or delivering a notice to the seller within THREE BUSINESS DAYS from the above date.
(2) If you cancel: (a) Any property you traded in, any payments you made under the sales contract and any checks or notes you signed will be returned within 10 business days following receipt by the seller of your notice of cancellation. Any security interest that arises from the transaction will be canceled. (b) You may either make available to the seller at your residence, in substantially as good condition as when received, any goods delivered to you under the sales contract or you may comply with the seller’s instructions regarding the return shipment of the goods at the seller’s expense and risk. (c) If you make the goods available to the seller at your residence and the seller does not pick up the goods within 20 days of the date of your notice of cancellation, you may keep or discard the goods without further obligation. (d) If you do not make the goods available to the seller, or if you agree to return the goods to the seller and you do not return the goods, you must perform all of your obligations under the sales contract.
(3) To cancel this transaction, mail or deliver a signed and dated copy of this notice or other written expression of your intention to cancel, or send a telegram, to:
XIGENT APPLIANCE REPAIR
2225 Pacific Boulevard Southeast, Suite 104
Albany, OR 97321
Notice must be mailed not later than 12 midnight on __________________________, the third business day after you signed the written agreement or offer to purchase.
I HEREBY CANCEL THIS TRANSACTION.
Signature (Buyer): ________________________________________
Date: ___________________
End of Membership Agreement · Version TDC-2026-04